You finish a job well and nobody says so where it counts. The one customer who was unhappy wrote a review. Now that review is the first thing a stranger reads about you, and the customers who were pleased never wrote a word; nobody asked them to. Google review management fixes the asking: every customer is asked once for a review, and every Google review gets a reply drafted for you to approve.
Sound familiar?
The electrician with a few reviews. A competitor across town has far more. You have never asked anyone for one.
The dental practice that is nervous. The team has heard that asking for reviews is risky and that offering anything is forbidden, so it does neither, and the rating drifts on a handful of old comments.
The garage with the one-star rant. It is from someone who never came in. It is still there, unanswered, and nobody is sure what to say or whether it can come down.
How it works
- Every customer is asked, once. A text or email goes out automatically after the job or the visit, timed for your service, with one link to the review form and no offer or suggested rating.
- Nobody is filtered. Happy or not, the same request at the same point. No private "rate us first" step, no second message to the ones who did not click, and no pause after a bad review.
- Every Google review gets a drafted reply for you to approve. We draft a short reply in your voice within two working days; nothing is posted in your name until you say so.
- You see the counts. Once a month, a report shows requests sent, reviews received, any change in the rating and the reviews still unanswered.
What the starting price buys
It buys the request flows by text and email, replies to your Google reviews drafted for your approval, a one-page policy for your team (no incentives, no asking only the happy customers, what to do with a bad review) and the monthly report. Usage is not included: whatever the platform charges for, such as the texts and emails the requests are sent by and any reply that uses one of its AI suggestions, is billed on top at cost, based on what you use.
Add when you need it: replies posted for you under a standing approval, each one checked by a person · Trustpilot, Checkatrade and Reviews.io watched · a site widget that shows your reviews unfiltered, with a published policy against fake reviews (on a clinic site, reviews stay on Google until the advertising position is settled) · extra locations. Replies posted for you and the other platforms come together on the higher plan; the widget and extra locations are each a line on the plan, not a new project.
What keeps you safe
Two shortcuts stay out: asking only the customers you know were happy, and offering an incentive for a review. We will say no if you ask for either. Google does not allow merchants to "selectively solicit positive reviews" or to offer incentives "in exchange for posting any review": incentivised reviews "will be removed from Maps", and Google "might place restrictions" on a profile for fake engagement (Google's policy and UK law on asking for reviews). A genuine bad review stays up and gets a reply. One that breaks Google's rules can be reported, and Google decides; it also has a separate legal route for content people "believe is in violation of local law" (getting a Google review taken down).
What it costs
A set-up fee and a monthly fee per location, shown on the pricing page with the rest of our services. Usage is billed on top at cost, based on what you use. The number of reviews you want does not change the fee; it is not something we sell.
When something else fits better
If the profile the reviews land on is half-filled, start with section 1 of the local SEO checklist. For a suspension, Google's appeal route comes first (what Google says to check).
None of this is legal advice; it describes how the requests are timed and worded. Get in touch with your Google profile link and how you ask for reviews today, or read how a project runs first.